Privacy policy
Privacy Policy
This Privacy Policy explains how SaintOrbit collects, uses, stores, protects and handles information when you use our website, SaaS platform, business dashboard or related services.
1. Introduction
SaintOrbit is a business management and digital storefront platform designed to help businesses create and manage their online business presence.
This Privacy Policy applies to information processed through SaintOrbit, including our website, business dashboards, customer-facing storefronts, account systems and related services.
2. Information We Collect
Depending on how you use SaintOrbit, we may collect the following categories of information.
Account Information
- Full name
- Email address
- Authentication and account identifiers
- Account status and role
- Business account information
Business Information
- Business name
- Business type
- Business description
- Business telephone number
- Business location or address information provided by you
- Business logo and other images uploaded by you
- Storefront information
- Products, services, prices and inventory information
Customer and Transaction Information
When customers interact with a business using a SaintOrbit storefront, information may be processed in connection with orders, enquiries, bookings, payments or other transactions.
The information processed may depend on the features enabled by the business and may include names, contact information, order details, delivery information and transaction-related information.
3. Information You Provide
We collect information that you voluntarily provide when you create an account, configure a business, create a storefront, add products or services, communicate with us, or otherwise use SaintOrbit.
You are responsible for ensuring that information you submit to SaintOrbit is accurate, lawful and appropriate for the purpose for which it is provided.
4. How We Use Information
SaintOrbit may use collected information to:
- Create and maintain user accounts.
- Authenticate users and maintain secure sessions.
- Create and operate business workspaces.
- Generate and operate business storefronts.
- Store and display business information and products.
- Process or facilitate transactions where applicable.
- Provide customer support.
- Communicate important account or service information.
- Improve the performance, security and functionality of SaintOrbit.
- Detect, investigate and prevent fraud, abuse and unauthorized activity.
- Enforce our Terms of Service and other policies.
- Comply with applicable legal obligations.
5. Business Storefronts and Public Information
SaintOrbit allows business owners to create public-facing digital storefronts.
Information intentionally published by a business owner on their storefront may be visible to members of the public. This can include business name, logo, location, contact information, products, services, prices, descriptions and other information the business owner chooses to publish.
6. Information Submitted by Businesses
A business using SaintOrbit may collect information directly from its customers through its storefront or other enabled features.
In such circumstances, the business may determine why and how that customer information is collected and used. The business is responsible for complying with applicable privacy and data protection requirements relating to information it collects from its customers.
SaintOrbit provides the technical platform but does not automatically assume responsibility for the independent business practices of every business using the platform.
7. Third-Party Services
SaintOrbit may use trusted third-party service providers to operate portions of the platform.
These services may include infrastructure, authentication, database, payment processing, analytics, communications, security and hosting providers.
Third-party providers may process information according to their own privacy policies and contractual obligations.
8. Payment Information
Where SaintOrbit offers paid subscriptions or other paid services, payment transactions may be processed through third-party payment providers.
SaintOrbit does not intend to store complete payment card numbers or payment authentication credentials on its own systems when payment processing is handled by a third-party payment provider.
Payment providers may collect and process payment information according to their own terms and privacy policies.
9. Cookies and Similar Technologies
SaintOrbit and its service providers may use cookies, browser storage and similar technologies where necessary to operate the platform, maintain authentication, remember preferences, improve functionality, understand usage and protect against abuse.
Your browser may provide controls for managing cookies and similar technologies. Disabling certain technologies may affect the functionality of some SaintOrbit services.
10. Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or destruction.
However, no internet service, database or electronic transmission can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and should immediately notify SaintOrbit if they believe their account has been compromised.
11. Fraud, Abuse and Security Monitoring
SaintOrbit may monitor platform activity and process technical or account information where reasonably necessary to detect and prevent fraud, abuse, unauthorized access, malicious activity, scams or violations of our policies.
We may suspend, restrict or terminate accounts, storefronts or other platform access where we reasonably believe that activity violates our policies, creates a security risk, involves fraud or may harm users or the platform.
12. Business Verification
SaintOrbit may request additional information or documents from a business where verification is reasonably necessary.
Verification may be requested for reasons including fraud prevention, identity verification, business legitimacy, payment-related requirements, regulatory obligations, disputes or protection of customers and the SaintOrbit platform.
We may restrict certain features or suspend an account where required verification has not been completed.
13. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations and protect our legitimate interests.
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.
14. Your Rights and Choices
Depending on applicable law, you may have rights relating to your personal information, including rights to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Object to or restrict certain processing.
- Request information about how your data is processed.
Some requests may be subject to legal, security or contractual limitations.
15. Children's Privacy
SaintOrbit is intended for businesses and users who are legally capable of entering into agreements for the services they use.
We do not knowingly design the platform to collect personal information from children for purposes unrelated to the services.
16. International Data Processing
SaintOrbit and its service providers may process or store information in countries other than the country in which you reside.
Where required, appropriate safeguards will be used for international transfers and processing of personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
When material changes are made, we may provide an appropriate notice through the website, platform or other available communication channels.
Your continued use of SaintOrbit after an updated policy becomes effective means that you acknowledge the updated policy.
18. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of personal information, contact SaintOrbit using the information below.
SaintOrbit
Privacy and Data Protection Contact
Email: [email protected]
Data Controller / Service Operator: SAINT ORBIT